Jeff’s talk, “Developing Insights with Empathy,” explores how to create insights, apply learning, and build a flywheel of personal and professional success. This self-reinforcing cycle, where each effort strengthens the next, illustrates how Jeff approaches growth: compounding actions that generate momentum, resilience, and lasting impact. Based on nearly a decade of research and experimentation, Jeff reveals a practical five-step process – Design, Research, Analyze, Interpret, and Adopt – that equips people to generate insights consistently. The approach keeps humans at the center by framing meaningful challenges and connecting the dots, while AI serves as a powerful enhancer.

Jeff is the Chief Learner and Sharer of the Infosys Knowledge Institute, the global business research hub he founded in 2018. As a consulting managing partner, and adjunct professor at the University of Texas at Dallas, he has advised leading companies and taught thousands of students worldwide. His work on durable skills and talent development has appeared in Harvard Business Review and other top publications, and he speaks regularly at global forums including the World Economic Forum and the United Nations. He is also the author of three award-winning books, including Consulting Essentials, recognized as one of the best business consulting books of all time. He lives in the Fort Worth area.